What cover can I get under the Travel Insurance? 

Are there any exclusions from the Travel Insurance product? 

Travel insurance is designed to provide coverage for certain unforeseeable circumstances, however, it does not cover everything. For a full description of coverage, please carefully read the PDS or connect with our team to discuss. 

Am I covered for delays or cancellations due to adverse weather conditions? 

Cancellation and Trip Interruption cover is an optional addition to your policy. If selected, this applies to cancellation or restriction by the carrier of pre-paid, scheduled public transport services, caused by severe weather or natural disaster.  

How can I check for entry requirements to my travel destination? 

You can check out entry requirements with our Travel Tool, click here. Please ensure you check this before your departure to see if there have been any changes.  

Can I claim for lost or stolen baggage? 

The amount paid is shown in the Schedule of Benefits in the PDS for the following:  

If your carrier confirms your luggage is delayed or misplaced for a period of more than 12 hours, you can claim up to AUD $300 per insured person to buy essential items. This benefit doesn’t apply to your return journey home. No excess applies to claims under this benefit. We’ll also cover costs of shipping your lost luggage and personal effects to you if recovered. 

What equipment can I cover through the Snow Pack, and for how much? 

The above equipment is covered (max amount payable per person is AUD $300). Hired equipment is also covered (max amount payable per person is AUD $300). 

Exclusions apply. Please check the PDS and your Certificate of Insurance for full details.  

How do I make a claim? 

You can start your claim here. The claim process will involve the following interactions: 

1. Tell us about the incident that caused your claim. 
2. Specifying the financial loss you want reimbursed. 
3. Providing evidence of the incident and the relevant losses to support your claim. 

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your policy (including contacting you to request additional information or to clarify any details), and communicates the outcome to you. 

*Note that not all benefits apply and will depend on whether you have selected them (and are reflected on your Certificate of Insurance). Terms, conditions, exclusions, limits and sub-limits apply. Please read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for further details.