Worry less about the “what if” and start to focus on the “what next” while you're travelling. We understand the importance of a stress-free holiday, so ensure you’re covered with our travel insurance policy while away, and we will have your back!

A variety of covers to enable you to enjoy your travels.

Focus on the "what next" with travel insurance.

Range of Travel Covers

Choose from personal or business travel coverage, with the option for add ons.

Cancellation or Trip Interruption Cover

Cancellation and Trip Interruption cover is an optional addition to our travel insurance.

Snow Pack Cover

The Snow Pack is an additional add on to your travel insurance cover. Cover for amateur skiing, snowboarding, sledding, tobogganing or tubing.

Stolen or Lost Baggage Cover

Cover for your baggage that is damaged, stolen or accidentally lost during your trip.

Multiple Plan Options

Customisable benefits and limits

What cover can I get under the Travel Insurance? 

  • Business Travel 

  • Personal Travel/Leisure Travel 

  • Option for additional add ons e.g. Snow Pack  


Are there any exclusions from the Travel Insurance product? 

Travel insurance is designed to provide coverage for certain unforeseeable circumstances, however, it does not cover everything. For a full description of coverage, please carefully read the PDS or connect with our team to discuss. 


Am I covered for delays or cancellations due to adverse weather conditions? 

Cancellation and Trip Interruption cover is an optional addition to your policy. If selected, this applies to cancellation or restriction by the carrier of pre-paid, scheduled public transport services, caused by severe weather or natural disaster.  


How can I check for entry requirements to my travel destination? 

You can check out entry requirements with our Travel Tool, click herePlease ensure you check this before your departure to see if there have been any changes.  


Can I claim for lost or stolen baggage? 

The amount paid is shown in the Schedule of Benefits in the PDS for the following:  

  • Damaged items may be repaired where practical and economical. 

  • Stolen or lost items may be replaced if available by our suppliers. 

  • For items we agree we can’t repair or replace, we will calculate your benefit based on the depreciation table below.  

  • In the event of loss to a set or pair of items, we will pay the lesser of the below: 

    • Cost to repair or buy the individual item/s needed to complete the set or pair, or; 

    • Original purchase price of the set or pair (subject to depreciation).  

  • Up to AUD $500 for expenses incurred overseas where it’s legal and necessary to replace prescription medication damaged, stolen or accidentally lost during your trip. 

  • The cost to replace your passport or visa if lost, stolen or damaged during your trip, including relevant travel costs up to AUD $500. 

  • Losses from unauthorised use of your credit cards, if lost or stolen during the covered trip and you’ve met the terms of the issuing credit card company 


Age of item on date of loss  

Jewellery (excluding costume jewellery and watches) 

Communication, electronic devices, photographic equipment 

All other items  

Less than 2 years 




2 to 3 years 




More than 3 years 





If your carrier confirms your luggage is delayed or misplaced for a period of more than 12 hours, you can claim up to AUD $300 per insured person to buy essential items. This benefit doesn’t apply to your return journey home. No excess applies to claims under this benefit. We’ll also cover costs of shipping your lost luggage and personal effects to you if recovered. 


What equipment can I cover through the Snow Pack, and for how much? 

  • Snowboards 

  • Skis 

  • Bindings  

  • Sticks/poles 

  • Boots 

The above equipment is covered (max amount payable per person is AUD $300). Hired equipment is also covered (max amount payable per person is AUD $300). 

Exclusions apply. Please check the PDS and your Certificate of Insurance for full details.  


How do I make a claim? 

You can start your claim here. The claim process will involve the following interactions: 

  1. Tell us about the incident that caused your claim. 
  2. Specifying the financial loss you want reimbursed. 
  3. Providing evidence of the incident and the relevant losses to support your claim. 

Once submitted, a claims analyst promptly assesses your claim, determines whether it meets the terms of your policy (including contacting you to request additional information or to clarify any details), and communicates the outcome to you. 

*Note that not all benefits apply and will depend on whether you have selected them (and are reflected on your Certificate of Insurance). Terms, conditions, exclusions, limits and sub-limits apply. Please read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for further details.

Why choose us?

We'd choose us, but why should you?

Quick & easy quote and purchase journey

Customisable limits and benefits

Dedicated travel insurance customer service team available 24/7

Leave us a message

Popular FAQs

  • is made up of people who love insurance! We're driven to help people and businesses protect themselves financially against the unexpected. Our goal is to help you find insurance that will provide security and certainty for the future. We understand insurance isn’t everyone’s thing, but it is ours and we have a long history of expertise in what we do. 

    As a member of the Insurance Brands Australia group of companies, we have close to 40 years experience helping over 30,000 Australians protect their assets, businesses and livelihoods.

  • uses intelligent simplified pathways to provide comprehensive insurance cover, value for money and the best possible service in the least possible time. 

  • Jump across to our claims page. We'll sort it out.

    Claims Pty Ltd is an Authorised Representative AFSRN 443422 of Insurance House Pty Ltd ABN 33 006 500 072 AFSL 240954. Travel Insurance is administered by battleface Insurance Services Pty Ltd (ABN 28 650 606 045, AFSL 536280), also operating under the trading name Robin Assist, and is underwritten by Pacific International Insurance Pty Ltd (ABN 83 169 311 193). is a distributor for battleface and is paid commission by battleface. Any advice provided is general advice only. Prior to purchasing, please consider your financial situation and needs and read the Product Disclosure Statement (PDS) & Financial Services Guide (FSG) and Target Market Determination (TMD).